About Us » Vendor Contact Information

Vendor Contact Information

Please note: Not all vendors or plans are applicable to all Districts
Empyrean / COMPASS
  • Enroll, HRIS system/billing issues, Eligibility, Plan Design, Contribution and Plan Design Questions
  • Employee questions:
    • Call Center 833-269-2142
    • Monday - Friday: 7:00am - 7:00pm CT
    • See Flyer below on the EmpyreanGo mobile app!!
  • Medical/Rx Claim Issues - Member Services: 855-272-4938
    • (Use # on back of ID card if different) 
  • Pharmacy Benefits: 833-267-2133    Available 24/7 to members
  • Mail Order: 833-396-0309
  • Blue View Vision: 866-723-0515
  • Anthem HSA: 
    • Member Support & Assistance: 855-272-4938 
    • Members can log in to the Anthem account and access information by selecting "Spending Accounts", "Manage my Account" and then select "Tax Forms" under Account Resources
    • Employers Only: Support & Assistance: 866-483-6595
Delta Dental
Lincoln Financial - Life/AD&D/Disability
Phone: 833-261-3813
Hours: Mon-Fri 8:00am to 5:00pm CST
Lincoln Financial - Employee Assistance Program (EAP) via Guidance Resources
  • Confidential Assistance:  1-888-628-4824
  • Member Portal: www.Guidanceresources.com 
  • User Name: LFGSupport
  • PasswordLFGSupport
The Hartford - Voluntary Critical Illness, Accident & Hospital Indemnity
Phone: 800-523-2233
COBRA Through Empyrean
Participant Services 7 a.m. to 7 p.m. CST Monday-Friday

Toll-Free: 833-874-1600


FSA Client Assistance Center Administered by HSA Bank

8:30am-5:00pm CST Monday-Friday

Toll Free: 833-227-7070

Holidays call: 800.523.4175

[email protected] (allow 24-48 hours for response time. Immediate assistance call the Client Assistance Center)