Client Assistance Center and additional support
FSA Client Assistance Center:
8:30 a.m. to 5 p.m. CST Monday-Friday
Toll-Free: 833-227-7070
Holidays call: 800-523-4175
[email protected] (allow 24-48 hours for response time. If immediate assistance is needed, call the Client Assistance Center).
For forms: [email protected]
Live chat available by visiting the Member portal at https://myaccounts.hsabank.com/Login
Email:
[email protected] with questions
Email:
[email protected] for specific forms
Three ways to file a claim:
1. Member Website
2. Mobile App
3. Reimbursement form
Member Website https://myaccounts.hsabank.com
- Manage profile
- Sign up for electronic communication and direct deposit
- View real-time account balance
- Submit claims and upload receipts or EOBs
- Pay providers
- Management repayments and alerts
- View Claims history and statements
- Track expenses
- Designate dependents