Vendor Contact Information
Please note: Not all vendors or plans are applicable to all Districts
Empyrean / COMPASS
- Enroll, HRIS system/billing issues, Eligibility, Plan Design, Contribution and Plan Design Questions
- Employee questions:
- Call Center 833-269-2142
- Monday - Friday: 7:00am - 7:00pm CT
- See Flyer below on the EmpyreanGo mobile app!!
Anthem
- Medical/Rx Claim Issues - Member Services: 855-272-4938
- (Use # on back of ID card if different)
- Pharmacy Benefits: 833-267-2133 Available 24/7 to members
- Mail Order: 833-396-0309
- Blue View Vision: 866-723-0515
- Anthem HSA:
- Member Support & Assistance: 855-272-4938
- Members can log in to the Anthem account and access information by selecting "Spending Accounts", "Manage my Account" and then select "Tax Forms" under Account Resources
- Employers Only: Support & Assistance: 866-483-6595
- Email: [email protected]
Delta Dental
- Member Services: 800-335-8266
- Customer Service Email: [email protected]
- Member Portal: www.deltadentalmo.com
Lincoln Financial - Life/AD&D/Disability
Email: [email protected]
Phone: 833-261-3813
Hours: Mon-Fri 8:00am to 5:00pm CST
Lincoln Financial - Employee Assistance Program (EAP) via Guidance Resources
- Confidential Assistance: 1-888-628-4824
- Member Portal: www.Guidanceresources.com
- User Name: LFGSupport
- Password: LFGSupport
The Hartford - Voluntary Critical Illness, Accident & Hospital Indemnity
Phone: 800-523-2233
COBRA Through Empyrean
Participant Services 7 a.m. to 7 p.m. CST Monday-Friday
Toll-Free: 833-874-1600
FSA Client Assistance Center Administered by HSA Bank
8:30am-5:00pm CST Monday-Friday
Toll Free: 833-227-7070
Holidays call: 800.523.4175
[email protected] (allow 24-48 hours for response time. Immediate assistance call the Client Assistance Center)